bhajee Privacy Policy —
Your information is safe with us

1 Introduction and Scope

bhajee ("we", "us", "platform") is an online casino and betting service provider in Bangladesh. We place the highest importance on the privacy of our users' personal information.

This privacy policy applies to users of the bhajee website (bhajee.cam). By accessing this website or using any of its services, you agree to the terms of this privacy policy.

2 What Information We Collect

We collect the following types of information during registration, transactions, and use of services on the bhajee platform:

2.1 Registration and Identity Information

• Full name, date of birth, and national ID / passport number
• Mobile number and email address
• Residential address and country
• Username and account password (stored in encrypted form)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account number
• Deposit and withdrawal amounts and dates
• Transaction reference numbers and history

2.3 Technical and Device Information

• IP address, browser type and version
• Device operating system and model information
• Login time, session duration, and usage patterns
• Cookie and local storage data

2.4 Gaming and Betting Activity

• Preferred games and betting history
• Win/loss records and bonus usage
• VIP level and points information

3 Purpose of Using Information

bhajee uses collected information only for lawful and specific purposes. Those purposes are detailed below:

3.1 Account Management and Identity Verification

We use your registration information to keep your account secure, confirm your identity, and prevent unauthorised access. Age verification is part of this process to ensure responsible gaming.

3.2 Processing Financial Transactions

Financial information is required to process deposits and withdrawals safely and accurately through bKash, Nagad, Rocket, and Upay. This information also helps with fraud detection.

3.3 Providing Customer Support

We use your account and transaction information to resolve any issues quickly through 24/7 live chat support and email.

3.4 Platform Improvement and Personalisation

By analysing your gaming preferences and usage patterns, we enrich your experience and offer relevant promotions and bonuses.

3.5 Security and Fraud Prevention

Technical information is analysed to detect and prevent account hacking, money laundering, and other fraudulent activities.

4 Sharing Information with Third Parties

bhajee does not sell your personal information to third parties. However, in certain situations, information may be shared on a limited basis:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), technical infrastructure, and cybersecurity service providers may receive the minimum information needed to perform their functions. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Disclosure of information may be legally required in response to court orders, lawful requests from law enforcement agencies, or directions from regulatory authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. Users will be notified before any such change takes place.

5 Cookies and Tracking Technologies

The bhajee website uses cookies and similar tracking technologies. These technologies ensure the website functions correctly and improve the user experience.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and core website functions. Disabling them will prevent the site from working properly.

5.2 Performance Cookies

These cookies are used to analyse which parts of the site are used most and to measure page loading speed. The data collected is anonymous and aggregated.

5.3 Cookie Controls

You can choose to accept, reject, or delete cookies through your browser settings. However, disabling essential cookies may cause difficulties when using certain platform services.

6 Data Protection and Security Measures

bhajee follows industry-standard technologies and practices to protect user data. The key components of our security framework are:

• SSL/TLS Encryption: All data transfers between you and our servers are made through encrypted connections, making it nearly impossible for third parties to intercept or read.
• Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
• Two-Factor Authentication (2FA): We support two-factor authentication to add an extra layer of security to your account.
• Access Controls: Among our staff, only those who require access for their responsibilities can view specific information.
• Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be addressed quickly.
• Data Backup and Recovery: Secure backups of data are maintained so that it can be recovered in the event of any technical issue.

However, complete security over the internet cannot be guaranteed. You are also responsible for keeping your account password confidential and should contact us if you notice any suspicious activity.

7 Data Retention Period

bhajee retains your information only for as long as necessary. Retention periods for different types of information are listed below:

• Account Information: Retained while the account is active and for a set period after closure to meet legal obligations.
• Transaction Records: Financial transaction records are retained for an extended period for financial oversight and audit purposes.
• Communication Records: Records of support conversations are kept for a limited period for customer service and dispute resolution.
• Log Files: Technical logs are temporarily retained for security and performance analysis.

Once the required period ends, information is securely deleted or anonymised.

8 Your Rights Regarding Your Information

As a user of the bhajee platform, you have the following rights regarding your own information:

8.1 Right to Access

You can request to see what information we have collected about you. We will provide it to you within a reasonable time.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you can request that it be corrected. In most cases you can update your information directly from your account settings.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You can object to your information being used for marketing purposes. After you raise such an objection, we will stop using your information for that purpose.

9 Protection of Minors' Information

bhajee services are intended only for individuals aged 21 or older. We do not knowingly collect information from anyone under 21.

Age verification is mandatory at registration. If it comes to our attention that a minor is using our platform, we will immediately close that account and delete the associated information.

If you suspect that a minor is using bhajee, please notify our support team immediately.

10 International Transfer of Information

bhajee may use international servers for technical services. In such cases, your information may be processed outside Bangladesh.

For any international transfer, we ensure that:

• The receiving party ensures adequate data protection
• Confidentiality obligations are established by contract
• The purpose of using the information remains consistent with this policy

11 Changes to the Privacy Policy

bhajee may update this privacy policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a relevant notification when you access the platform
• Notify you at your registered email address for important changes

Continued use of bhajee after any changes will be considered your acceptance of the revised policy. We therefore recommend reviewing this page regularly.

12 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. bhajee's data protection team is committed to resolving your issues quickly and effectively.

If you are interested in reviewing our privacy-related matters, you can also visit our About Us page. To learn more about responsible gaming, read our Responsible Gaming page.